Within the US, expect your item within 3-5 business days of purchase. International orders will get to you in 7-10 business days of purchase. When your order ships you can request your tracking number via email: info@canvaist.com
We accept Visa, Mastercard, Amex, Amazon Pay, and Paypal.
Shipping may take anywhere between 2-3 working days or even longer, depending on your location and the opening hours of your local post office.
** Due to high demand there is an extended waiting period for orders of an additional 3-5working days **
If you order multiple items, they may come separately to ensure a quicker delivery.
We do not ship to PO Boxes.
Sometimes it can take longer due to customs, we can not give any timescales for this.
Shipping - Order processing takes 2-3 working days.
Express Shipping - Order processing takes 1-2 working days.
These are the days it takes your order to be processed ready for shipping.
Your items are delivered by our fulfillment center and will usually reach you via your local postal service in your location, we use a nontrack service for free items.
Items are delivered depending on the local postal system and are usually during business hours.(Monday to Friday, 9am-5pm)
Not to worry, most of our items will be left in your postbox if they are small enough and if the postman does not have access to your postbox, it will usually be left at your local post office for you to pick up!
We currently ship from our warehouse from Chicago.
Not to worry, as long as you reach out to us immediately regarding the error in your address, we would be more than happy to change it for you. Just email us your full, correct address along with your order number and we would update your details for you.
Billing addresses are currently non-editable to prevent and minimize fraud from happening. Please note that all details entered and submitted to us are final.
Under our terms & conditions, once an order has been sent out from our warehouse, any changes to the order cannot be made and is the sole responsibility of the buyer.
Under our terms & conditions, once an order has been sent out from our warehouse, any changes to the order cannot be made and is the sole responsibility of the buyer.
Depending on the item and reason, refunds are available to those who qualify.
No. Due to the item being custom made there are no returns.
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount of the duties and taxes fee is about 20% of the euro amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.
The store cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, on rare occasions, customs agents may delay delivery of some packages.
Unfortunately, no. All items that have left our warehouse are final and not changeable.
We are committed to our customers and want you to be happy! You may cancel or amend your order within 24 hours of purchase free of charge. Due to the diversity and size of our offering, we do not pre-print or inventory any stock, so every piece is printed-on-demand and made custom to order. Since we do not warehouse or hold inventory, we are unable to accept returns and swap out one piece for another, so we cannot provide refunds, credits, or replacements except in the event of damage prior to the product arriving with our valued customer. In the event that a piece arrives damaged, we ask that a photo of the damaged unit is sent to our Customer Care team, and will produce and send a replacement at no charge.
All items bought may not be returned.
Damaged/defective/wrong items may be exchanged, depending on the sole discretion of the management.
The management reserves the right to refuse any returns/refunds and each case is subjected to the sole discretion of the firm.
The company will not be liable for any errors in shipping addresses provided by the customer and will be subject to the item returning back to us before receiving a refund.
Any change of addresses are subjected to the management & 39 approval and orders that are shipped/completed are strictly non-editable.
Any reshipment of items done must correspond to the address found in the initial order and cannot be changed nor substituted with another address, design or brand of the item. The management reserves the right to refuse reshipments based on incorrect addresses and are not liable for the inaccuracy of address as provided by the buyer.
If you have received a damaged item, please let us know immediately and you would be given a choice for us to-reship you a replacement item.
Unfortunately, we do not accept any returns for damaged items at this time. However, are shipment option is available should you wish to choose this option.
If you have not received any emails from us confirming your purchase, do let us know immediately via email or our contact form with your full name/shipping address name and we would help sort this out as soon as we can. Sometimes our emails may end up in your spam/junk or other folders and we would like to ask you to check them before contacting us.
If you are unable to view the email from us properly, do get in touch and we will resend you the email.
Please email us at info@canvaist.com Our customer service is open Monday to Friday 9am-5pm. Inquiries made after business hours will be replied to on the next business day.
If your order was unexpectedly canceled, chances are that our fraud filter marked your order as fraudulent. If you are certain that that is not true, please order again.
Any questions emailed to us and answered on our FAQ page will not be replied to, this cuts down on the number of staff hours we need so we can continue to offer great products.
